Balance humanity and technology says TTEC regional VP international markets Iain Banks
Only a fraction of last year’s reviews found to be fraudulent
Travel businesses who want to offer their best customer service experience were urged not to forget existing customers when investing in new tech by a panel debating customer service at the Travolution European Summit. James Clarke, UK general manager at deals publisher Travelzoo, said: “There’s no point trying to att ...
Travel companies investing in good technology can differentiate themselves and be successful in “tough times” according to a panel at the Travolution European Summit in London. Group chief information officer of e-commerce firm Atcore, Nigel Beighton, said: “It’s tough times for all of us, but I think it’s particularl ...
Travel Navigator™ has introduced “Venture”, an initiative that will provide provide users with real-time safety information on destinations. Chief executive Robin Ingle told delegates at the Travolution European Summit that the new app will feature content from Robert Young Pelton, author of The World’s Most Dangerous ...
Travel companies need to adopt new technologies “at the pace of the customer” to keep up with changing consumer digital behaviours, according to Intrepid managing director of EMEA and The Americas Michael Edwards. Speaking at the 2019 Travolution European Summit in London, Edwards said: “The Generation Z category of t ...
Carrier to expand service to other long-haul aircraft
Carrier to provide ‘first-class tailored experiences’ across all platforms
Platform complements its dynamic packaging and loyalty and redemption products
Firm’s Bebot direct mobile communication channel has seen success in Japan
Carrier claims it will become the first airline to offer Speak Now
Global travel giants put competitive differences to one side to launch Travalyst
A speech delivered by The Duke of Sussex at the launch of Travalyst in Amsterdam on Tuesday, 3rd September 2019
Tech firm to deliver expanded digital advertising program
Danamica develops machine learning and business intelligence capabilities
Announcement follows easyJet Holidays and DER Touristik signing as new customers