Mirai's AI assistant now covers multi-room bookings

Bookings for two or more rooms account for 9% of total revenue

Hospitality technology specialist, Mirai, has announced that Sarai, its AI assistant and conversational booking engine, now handles bookings for two or more rooms within a natural conversation.

With no forms or intermediate steps, this feature is now available across all channels where Sarai operates, including webchat, WhatsApp, email, Instagram and phone, as well as ChatGPT (via Apps) and Claude (via MCP).

According to Mirai's cumulative data up to July 2026, reservations for two or more rooms account for 9.07% of the total on the web booking engine, but generate 18.45% of room nights and 18.44% of revenue - nearly double their share by volume. 

This demand also exists in the conversational channel, where around 7.03% of the availability inquiries handled by Sarai over the last 30 days included multiple rooms.

The new feature also covers group bookings but when a request exceeds the limit on the number of rooms the booking engine allows to be booked online, Sarai explains this to the customer, collects the information and stay details, and generates a qualified lead, which is visible in real time in and notified to the hotel via email.

"Addressing multi-room reservations was essential for conversational booking," said Pablo Delgado, CEO America at Mirai.

"Today, customers express their needs in great detail and complexity using natural language, and they expect the hotel to know how to accommodate them. Our data shows that the hotels that handle these complex cases well will capture the highest-value demand.