Spotnana Unveils Multi-Agent AI Architecture and AI Capabilities for Travel Agents

Additional AI tools for will be released later this year

Spotnana, a leading provider of modern travel infrastructure, has announced it has added a multi-agent AI architecture to its travel platform and released new AI capabilities for travel agents. 

The new open AI-design architecture allows customers and partners to develop own AI agents and to integrate into its AI capabilities with other systems.

Multi-agent AI architecture that uses specialised AI agents to perform discrete tasks, sees each AI agent mapped to specific Spotnana APIs for deterministic workflows.

New rollout now facilitates servicing tasks, external bookings, co-pilot for travel agents and AI-driven insights for servicing reports.

"For years we have worked to automate every servicing workflow across every source of content, so travellers could do more without asking an agent for help," said Ashish Chaudhary, executive vice president of engineering at Spotnana. 

"Our AI architecture builds on that foundation and extends it even further, opening the door to a new generation of traveller experiences."

Sarah Kuberry Martino, chief product officer at Direct Travel, said: "Spotnana's modern travel infrastructure creates the foundation for a new generation of AI powered travel experiences.

"Direct Travel is leveraging these capabilities to automate routine servicing while enabling our travel advisors to focus on the complex situations, strategic guidance, and personalised service that create the greatest value for our global customers."

Over the coming months, Spotnana will continue introducing new AI features for travellers, travel managers, and travel agents, all built on the same AI platform.