Amadeus acquires SkyLink to accelerate the deployment of AI in travel

Move to enable smarter, more automated and faster travel bookings

Amadeus has acquired AI-first American technology firm, SkyLink, specialising in orchestration and conversational automation.

Founded to improve the corporate travel experience, it has built a proprietary AI architecture and multilayer orchestration engine designed to integrate simply and seamlessly into chat platforms.

This acquisition supports Amadeus’ strategy to deploy AI use cases across the travel industry, grounded in scalability and operational reality.

A tangible benefit of this deal to the traveller is said to be SkyLink’s complementary technology to support the evolving needs of the Travel Management Company (TMC) world. 

This will enhance and extend Amadeus’ solution capabilities for corporate travel, particularly expanding Amadeus’ existing strong customer base in North America.

Over time, Amadeus has said it will be expanding these AI-driven conversational capabilities beyond corporate travel, across airlines, airports and hospitality, and the wider travel ecosystem.

“Combining our AI-native technology with Amadeus’ scale and industry reach will allow us to deploy our technology faster and bring powerful new capabilities that benefit travelers and companies across the travel industry," said Atyab Bhatti, CEO & co-founder of SkyLink.

"It’s a pivotal time to deliver concrete AI solutions and, now with Amadeus, we can accelerate the next phase of travel innovation."

Luis Maroto, president and CEO of Amadeus, said: “Amadeus is the embedded and neutral execution layer for travel; built on three pillars: our global scale, the power of our integrated and deeply connected business logic, and our status as a trusted system of record in the industry since 1987. 

"These pillars enable us to apply AI-driven capabilities consistently across airlines, airports, hotels, travel sellers and the wider travel ecosystem. Our technology is deeply integrated across the travel industry, connecting systems and workflows developed over decades. 

"It combines industrial-grade reliability, operational resilience, and data-driven insight that enable us to deploy AI in real-world production environments globally.

He added: "Together, these pillars reinforce Amadeus’ role as the trusted technology partner enabling innovation at scale and allowing AI to augment and reinforce the travel experience.”