Virgin Australia and Sabre join forces to pioneer modern airline retailing with SabreMosaicTM

Virgin Australia and Sabre join forces to pioneer modern airline retailing with SabreMosaicTM

Airline to adopt the full technology stack

Sabre and one of Australia’s largest airlines, Virgin Australia, have announced a strategic partnership to modernise the airline’s retailing capabilities through the phased implementation of SabreMosaicTM, its AI-driven platform built to transform airline retailing.

This establishes Virgin Australia as the flagship customer and will enable the airline over time to adopt the broad suite of solutions within SabreMosaic, marking a significant milestone in the airline’s journey towards modern retailing and the general market availability of the SabreMosaic solutions.

The collaboration underscores the companies’ commitment to innovation and industry leadership, as well as the airline’s aim to be an early mover in the industry transition to offer-and- order based modern retailing.

“Building on our decades-long partnership, Sabre is proud to collaborate with Virgin Australia as our launch partner for SabreMosaic, which is our revolutionary platform designed to transform airline retailing,” said Roshan Mendis, chief commercial officer of Sabre Travel Solutions.

“We aim to empower Virgin Australia to deliver a personalized, dynamic travel experience that will set a new standard in the industry.

“This collaboration marks the beginning of a new era, as SabreMosaic is now available to airlines worldwide.”

“We are excited to partner with Sabre to lead the industry in modern airline retailing,” said David Hogarth, chief information officer of Virgin Australia.

“This partnership supports our mission of being Australia’s most loved airline by offering our customers choice and a wonderful guest experience.

“The SabreMosaic platform will over time enable us to optimise our offers, enhance guest interactions, and build a competitive advantage in the market.”

Sabre designed the SabreMosaic platform and related solutions with a modular approach, giving Virgin Australia the ability to easily operate in a hybrid environment throughout the evolution to a full Offer and Order environment.

The carrier’s transition to SabreMosaic will entail the adoption of more than 40 products across the retailing lifecycle, delivered through a phased approach over the next few years.

Virgin Australia, already a comprehensive user of Sabre technologies and commercial planning products, will begin to integrate the SabreMosaic platform to further enhance its retailing strategy.

The implementation of SabreMosaic Air Price IQ and SabreMosaic Ancillary IQ, part of the Offer Management suite, has already begun setting the stage for a transformative retailing experience.

Virgin Australia and Sabre have also extended their current airline IT and GDS agreements.

The expanded, long-term distribution agreement helps ensure the continued distribution of Virgin Australia’s traditional EDIFACT content, as well as its future NDC content, to Sabre’s global network of travel buyers.

On the airline IT side, Virgin Australia will continue to rely on SabreSonic PSS and related solutions throughout its journey to an Offer and Order environment.

Powered by Google’s industry AI capabilities, SabreMosaic also includes a complete Data Intelligence toolkit.

“Virgin Australia along with other airlines has been a pivotal and consistent contributor to the development of the SabreMosaic platform,” said Garry Wiseman, chief product and technology Officer of Sabre Travel Solutions.

“Virgin Australia’s insights have been instrumental in refining the scope and functionality of SabreMosaic.

“This demonstrates Sabre’s commitment to ensuring that its approach to Offer and Order evolution meets the real-world needs of airlines,” he said.