Vietnam Airlines expands partnership with Adyen

Airline accesses Adyen’s global acquiring network to process transactions worldwide

Adyen, a financial technology platform, has revealed it has expanded its partnership with Vietnam’s flag carrier, Vietnam Airlines. 

The airline partnered with Adyen in 2017 for its gateway solution and in 2024, expanded the partnership to access its global acquiring capabilities.

The single integration with Adyen allows faster, more reliable transactions in credit cards and selected local payment methods like Alipay and WeChat Pay. 

Adyen’s acquiring capabilities connect businesses directly to Visa and Mastercard card schemes, which will see the airline benefit from local market conditions and generate higher authorisation rates, as well as lower transaction fees. 

Since the expansion of partnership, Vietnam Airlines has seen up to a 5% uplift in authorisation rates.

Bui Tran Cuong, deputy director of finance and accounting at Vietnam Airlines, said: “Our strengthened partnership with Adyen represents a significant step forward in Vietnam Airlines’ digital transformation. 

"With Adyen’s global reach and advanced payment solutions, we can offer travelers around the world a smooth, secure, and flexible payment experience - supporting major card networks and emerging payment methods alike. 

"This collaboration enables us to elevate the passenger journey while boosting operational efficiency and fostering innovation," he said.

Warren Hayashi, president, Asia-Pacific of Adyen, added: “We’re honored to further our longstanding collaboration with Vietnam Airlines as their trusted payments partner and our work together is testament to how the right payment solutions can empower businesses to serve a global customer base at scale."