Travelport Smartpoint App, a software upgrade for the Worldspan Go! Desktop, has been released.
Travelport app launch promises improvements for agents
Travelport Smartpoint App, a software upgrade for the Worldspan Go! Desktop, has been released.
It claims to reduce training needs and improve agents’ productivity and customer service.
The application “infuses the cryptic environment” with a mix of native and point-and-click navigation.
Additionally, graphical user interfaces speed up the booking process, reduce call handling time and improve the agent user experience, Travelport claims.
“By combining efficiency of command entries with clarity of graphical overviews and click-through links, searching and booker is easier and fast,” the technology supplier said.
“Built in time saving features automate day-to-day processes helping agents to work smarter not harder.”
Features include:
- Interactive Calendar: Agents can search and shop flights, hotels and car rentals directly from the calendar –simply select dates and click to shop.
- Queues: With queue count options, there is no need to check frequently used queues. Agents are alerted when queues are updated.
- Smart Panel: An intuitive point-and-click approach to booking hotels and car rentals cuts time associated with complex system entries. Flight details are pre-populatedto preserve time and accuracy, and graphical maps and images are designed to help identify the best hotel and car rental options.
- Multiple Tabs: Several searches can be conducted at the same time, while retaining all information. Agents are able to manage multiple tasks and serve customers withgreater efficiency.
