expands into US travel club market with Custom Travel Solutions partnership expands into US travel club market with Custom Travel Solutions partnership

The partnership aims to bring analytics to the travel club sector

Voice and text analytics solutions provider and its sister-brand have announced its collaboration with US-based Custom Travel Solutions (CTS), a travel club builder.

This partnership underscores's commitment to omnichannel customer service excellence, bringing innovative analytics to the travel club sector.'s advanced voice and text analytics will enhance CTS's customer service, redefining the approach to support in the travel club industry.

The goal is to provide personalised and efficient solutions at scale, revolutionising customer interactions.

“In this competitive era, the fusion of our technology with CTS's extensive travel club benefits is a game-changer," said Markus Stumpe, CEO of

"We are thrilled to enter the travel club domain, bringing our expertise in multi-channel customer service analytics to a wider audience.

“Our AI-driven solutions are not just about understanding customer interactions but also providing actionable insights and training feedback to enhance service quality.

This enables us to focus on specific customer needs, staying at the forefront of customer satisfaction."'s and’s technology handles customer inquiries across calls, emails, and chats, ensuring CTS can deliver pertinent information to each customer at the right moment.

This synergy aims to reduce contact volumes, thereby allowing more personalised customer interactions.

The overarching goal is to bolster customer satisfaction while simultaneously optimising operational costs and boosting sales.

"Partnering with aligns perfectly with our mission to offer unparalleled service," said Paul Kitching, VP of Custom Travel Solutions.

"Their advanced analytics tools powered by AI will enhance our ability to quickly understand and respond to guest requests across all communication channels, converting these interactions into clear performance indicators.

“Our collaboration with reinforces our dedication to delivering top-notch service to our clients."

This partnership not only expands into the US travel club market but “showcases its adaptability across different sectors, setting new standards in customer service for the travel club industry”.