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Roll outs to Asia and US
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Yanolja Cloud Solution introduces AI concierge for hotel operations
Korean-based Yanolja, a global travel technology company, has unveiled the global rollout of an AI concierge solution developed by its hospitality technology subsidiary, Yanolja Cloud Solution (YCS) to help hoteliers.
The solution debut comes after a successful preview programme of more than 1,000 hotels in India. Firm's plans will see it expand to Thailand, the US, Malaysia and Africa next.
Hotels are increasingly adopting AI to automate repetitive operational tasks while enabling staff to focus on higher-value guest interactions which is in-turn seeing efficiencies go up internally.
According to YCS, a typical 25-room hotel spends up to eight hours each day handling routine guest communications, including reservation inquiries, check-in and check-out requests, and room service coordination.
The tool is purpose-built for hotel operations, powered by a multi-agent architecture in which eight specialised AI agents collaborate across core functions, including guest communications, reservations, check-in and check-out, housekeeping, room service, payments and upselling.
Through direct integration with the YCS PMS, the solution accesses real-time reservation and room availability data to execute operational tasks rather than simply respond to guest inquiries.
Guests can interact with the AI concierge through WhatsApp or a web-based Guest Portal to confirm reservations, complete digital check-in, request hotel services and make payments.
When human assistance is needed, conversations can then be transferred to hotel staff.
"As AI reshapes the hospitality industry, hotels are looking beyond automation to intelligent systems that can execute operational tasks and elevate the guest experience," said Aeijaz Sodawala, CEO of Yanolja Cloud Solution.
"Our AI concierge brings together specialized AI agents, real-time operational data and deep hospitality expertise to simplify daily operations, empower hotel staff and deliver more seamless guest experiences."
