Serco Leisure selects Agilysys PMS to modernise customer experience

PMS will be rolled out across its entire 550-bed estate

Hospitality technology company Agilysys has announced its partnership with sport and leisure provider Serco Leisure, which will see its PMS across rolled out across the entire 550-bed estate.

The implementation will “optimise both its customer and guest experience” as Serco is “dedicated to providing world-class facilities and an experience to match its guest and customers”.  

The firm’s properties include both Bisham Abbey, Lilleshall National Sports Centre’s, Stoke Mandeville Stadium and the Holme Pierrepoint Country Park.  

“Our previous system provided a less-than-ideal experience for customers and staff. Also, it did not integrate with other applications or provide proper reporting functionality,” said Steve Nelson, operations director of Serco Leisure’s National Sport Centres. 

“With Agilysys solutions, we’ll be able to deliver a more personalised service for our diverse range of customers, which includes Olympic and Paralympic athletes as well as members of the public.

“Agilysys’ intuitive and easy-to-use PMS will be rolled out across Serco Leisure’s properties alongside its latest POS system.  

Ben Curtis, managing director, EMEA for Agilysys, said: “Serco Leisure understands the need to modernise its hospitality solutions to be the best in the market.

“We are grateful to help the company improve its offerings, which will attract more guests, customers and employees, enabling the company to maximise guest and staff experience and ultimately increase revenue.” 

Serco is the latest addition to Agilysys’ growing portfolio of PMS customers. Between 2022 and 2023, the number of rooms managed by Agilysys PMS grown to more than 300k. 

Agilysys' broader software portfolio includes customers such as Watergate Bay and Carnival in the UK, and Caesars Group and Hilton in the US.