RoomRaccoon partners with three guest experience systems

RoomRaccoon partners with three guest experience systems

The new providers available to RoomRaccoon's users include Orana Stay, GuestTouch, and Woby

Hotel management system for independent hotels RoomRaccoon has expanded its hotel guest management software offering through new partnerships.

The firm is now working with guest experience providers Orana Stay, GuestTouch, and Woby. 

Orana Stay offers hoteliers an integrated messaging system with AI-driven translations in over 100 languages, digital guest guides with auto-recommendations for restaurants, attractions, and events, and the opportunity to promote property amenities and services throughout the guest journey. 

GuestTouch is a popular guest messaging and reputation platform that allows hotels to connect with guests at every stage of the journey through their preferred communication channels, including SMS, WhatsApp, Email, Google Chat, and more to boost revenue and enhance the guest experience.

Woby is a web application in the Netherlands that allows guests to place orders and pay for them online by connecting hotels’ POS and PMS systems. 

Guests can request housekeeping services, access concierge services and guides, order food and beverages and more, all from one app.

The partnerships will mean RoomRaccoon users have a comprehensive suite of guest-centric features, including personalised communication, digital concierge services, automated upselling and advanced guest feedback management.

“Guest expectations are always evolving, particularly in terms of technology,” says Stevie Reffin, Head of Partnership at RoomRaccoon. 

“Guest experience tools are hugely beneficial for maximising guest satisfaction, particularly when they are integrated with a Property Management System (PMS). We are thrilled to offer these expert resources through the RoomRaccoon Marketplace to bring even more value to our hoteliers."

RoomRaccoon users can easily activate these integrations through the system’s Integration Marketplace.