Known previously as the Vertical Group, Vertical Systems will exhibit its new range of products for the first time at Travel Technology Europe.
The move comes after retail giant Thomas Cook rolled out its Magic Desktop in its 800-store retail estate. Vertical already supplies Cook’s retail joint venture The Co-operative Travel.
Abbey Thomas, key account manager, said the new products had been adapted from existing systems used by companies within the group to augment its core TARSC travel agent back office technology.
“TARSC is very sturdy and very robust but probably has not been the most user-friendly. Now it is,” Thomas said.
TARSC itself has been updated to be used on a web browser and all seven component systems have been developed to configure and work together as a complete solution for all agents’ needs.
The new products include a customer relationship manager (CRM), a telephone software system (CTI), front office search software, an inventory management tool (stock), a forex system (money) and fully bookable website (web).
“You only have to put the information in once and it downloads everything. For existing customers who want the new products we will renegotiate their contracts,” said Thomas.
“The more you take, the more you pay and the better value for money it will be. We are very excited about it because it’s been a long time since Vertical has been able to come out and launch something special.
“It will certainly make travel agents’ lives an awful lot easier and save an awful lot of time.”
Vertical Systems’ chief executive Mike Russell will speak about front and back office technology configuration at a Travolution seminar at the Travel Technology Europe at 11am on February 8. For more information go to our Travel Technology preview page.