Philippine Airlines and Travelport, one of the world’s largest travel conglomerates, have signed a three year global marketing agreement that enables Galileo, Apollo and Worldspan connected travel agents to access automated market fares and take advantage of additional functionality until the end of 2011.
The Travelport deal includes two strategic solutions for Philippine Airlines’ customers with the implementation of Octopus Travel hotel content on the airline’s website and the deployment of Travelport Rapid Reprice, an automated ticket repricing product.
Octopus Travel, Travelport’s innovative online travel company, provides hotel content on Philippine Airlines’ website giving customers’ access to more than 21,000 hotels in 129 countries.
The expanded hotel offering provides customers with a wide mix of properties at affordable prices ranging from one to five star hotels, international chains to small boutique hotels. Customers can also compare prices, view hotel locations and evaluate hotel amenities.
In a separate initiative, Philippine Airlines has also become the first carrier in Asia to implement the industry leading automated ticket repricing product, Travelport Rapid Reprice.
The product enables Philippine Airlines to recalculate a ticket reflecting the appropriate taxes, additional collections, refunds, penalties or administrative fees. The automated product minimises revenue leakage from miscalculated collections and fees that remain inherent in a manual repricing process.
It also significantly decreases the instances of airline debit memos due to superior data integrity and repricing accuracy. The product facilitates repricing of tickets irrespective of the booking system that the ticket was issued on.
“We are glad to be working with Travelport in offering new cutting-edge, automated services to our customers, enhancing the features of our website through Octopus Travel as well as the convenience of an automated repricing tool and refund for our sales offices through Rapid Reprice,” said Enrique Javier, Vice President for Sales, Philippine Airlines.
“This partnership with Travelport gives our customers a wider choice of hotels while browsing at the PAL website (Octopus travel), over and above the accommodation included in PAL’s tour packages (PALakbayan and Swingaround),” he added.
Brad Holman, president and managing director of Travelport GDS – Asia Pacific, said: “We are celebrating three “firsts” in the Philippines today. This signing represents the first marketing agreement between Philippine Airlines and Travelport.
“It also marks Rapid Reprice’s first airline customer in Asia as well as Philippine Airlines’ expanded hotel choice for customers with its tie-up with Octopus Travel.”
“Travelport works closely with our airline partners to provide them with products that help them stay ahead of the competition, improve the overall customer experience and grow revenue while also keeping costs as pared down as possible. Airline ticket reissue headaches can be a thing of the past with Rapid Reprice. The product dramatically reduces the number of key strokes involved in repricing a ticket from around 500 strokes to less than 10, thus improving the airline’s productivity, efficiency and accuracy,” Holman added.
Travelport’s Rapid Reprice is used by airlines to automate the complex, time-consuming itinerary repricing function. Rapid Reprice automatically integrates fare and rule categories from SITA and Airline Tariff Publishing Company (ATPCO) including voluntary changes, net fares, private fares and fare-by-rule.
Travelport Rapid Reprice has been delivering financial rewards to some of the world’s largest carriers including United Airlines, Delta and Emirates. The product was first launched in 1999 via the Worldspan GDS platform and more than 27 million transactions were processed using Travelport Rapid Reprice last year. More than 100 million fully automated transactions have been processed since launch, demonstrating the product’s unique functionality and scalability.