Aer Lingus aims to increase mobile check-in with new app

Aer Lingus aims to increase mobile check-in with new app

Aer Lingus expects mobile check in to grow significantly after introducing a new app.

The Irish carrier believes the app will help save time and make the booking and travel experience more seamless, allowing a more personalised mobile experience.

Almost half of all passengers currently check in online before they reach the airport, with three quarters of those via desktop and the remainder on mobile or tablet devices.

Chief commercial officer Keith Butler said: “The new app complements the new website experience at aerlingus.com and together enables Aer Lingus to offer guests a smarter online experience.

“The improvements in this app have been guided by customer feedback to facilitate a more convenient check in, trip planning and booking experience.

“We would expect advanced check in numbers will further swell as the new app means every step is simple, speedy and tailored to their needs.”

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