Walkers Tours targets customer service boost with CodeGen’s AI suite

Specialist operator will adopt CodeGen’s artificial intelligence suite of technology to improve its customer service

Specialist operator Walkers Tours will adopt CodeGen’s artificial intelligence suite of technology to improve its customer service.

CodeGen’s Review Spotter is its customer feedback analysis platform and AI chatbot Lia delivers human-like conversations online for quick and informative customer engagement to improve sales conversions.

Lia is a part of CodeGen’s AI FLAIR toolkit, which was exhibited at World Travel Market last November.

“We’re excited to be working closely with Walkers Tours, one of the most sought-after destination management companies (DMC) in Sri Lanka,” said Mark Melzack, senior sales manager for CodeGen.

“Managing tours for some of the leading travel agents around the world, it’s important to have the most transformative technology available in order to remain competitive in the travel sector.”

Nalaka Amaratunga, Walkers Tours chief executive, said: “Continuous innovation has always been our ethos at Walkers Tours. Delivering value to our customers through intuitive technology enabled us to reinvigorate our brand and its presence globally amidst competition.”

“With CodeGen’s Artificial Intelligence travel-tech product suite, ReviewSpotter and LIA; process and service optimisation, customer communications and review management are all streamlined and well connected for data-driven decision making.”