Tour operators

Magic Breaks awarded premium status by customer feedback platform Feefo

Posted by Lilly Kate Hollis on
Magic Breaks awarded premium status by customer feedback platform Feefo

Disney holidays specialist Magic Breaks has been recognised for its customer service with a Feefo Platinum Trusted Service award.

With a current rating of 4.8 out of 5, Magic Breaks sits above the 4.5 minimum rating for the gold award.

A new platinum tier has been created  for companies that win a Feefo gold award three years in succession. The customer feedback platform created the new category to recognise those achieving gold status for more than one year.

“The Trusted Service awards have always been about recognising companies that provide genuinely outstanding customer experience,” said Matt West, chief executive at Feefo.

“This year we are very excited to award our new platinum accolade to companies hitting the highest standard over three years – a tough ask by any standard.”

“We are extremely proud to have been awarded with a Feefo Platinum Trusted Service award. Receiving positive reviews in the travel industry is extremely important,” said Tom Dunkley, chief executive and founder of Magic Breaks.

“We are honoured that our customer service has been recognised and awarded with the new and highly-coveted platinum status.”

Currently sending one in four families from the UK to the resort each year, MagicBreaks is the number one UK partner for Disneyland Paris breaks.


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