‘WildConcierge’ developed in partnership with GuideGeek
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WildChina’s new AI Travel Assistant now live
Travellers seeking off-the-beaten-path experiences in China can now start their planning and inspiration process with WildConcierge, an AI travel assistant from WildChina.
WildChina is the first tour operator or destination management company (DMC) to leverage GuideGeek AI technology from Matador Network.
With a focus on forming authentic connections between travelers and the local people and culture of China, WildChina curates, plans and operates bespoke, immersive journeys for travelers from all over the globe.
Those interested in experiential travel to China can now use WildConcierge for high-level inspiration and logistical questions before working with one of WildChina’s human travel experts to design and operate their custom journey.
The AI provides personalized, real-time responses in more than 50 languages drawing on extensive data from WildChina, coupled with over 1,000 integrations for travel information from GuideGeek’s award-winning technology.
To access WildConcierge, travelers can visit wildchina.com.au and click the chat icon in the bottom-right corner. Start with one of the suggested prompts, or by asking any question about visiting China.
“At WildChina, we have a lot of information stemming from our team’s expertise in China travel,” says Kendra Tombolato, managing director of marketing at WildChina.
“Now, by partnering with GuideGeek’s AI, we can share that information with travelers in an efficient and personalized way, allowing them to find the answers and inspiration they need, in real time, before then connecting with one of our China-based travel experts to continue the planning.”
WildChina worked with GuideGeek to develop a custom AI chat flow that walks prospective travelers through a series of questions that WildChina’s customer service team would normally ask in their first email or call.
“These are things that people don’t often think to include in their first outreach but are key pieces of information that our team needs in order to customize to the WildChina level,” says Tombolato.
“Now, we are able to gather all this information in an AI chat with the user, saving our customer service team time and allowing us to send our travelers a highly customized, human-made proposal without delay.”
“What’s most useful about this tool is that it takes over many repetitive manual tasks, saving time for both our team and our travelers,” says Olivia Zhao, customer experience marketing specialist at WildChina.
As a destination management company, WildChina is a private company that curates experiences as well as providing hands-on logistical support and local services.
More than 50 nonprofit destination marketing organizations around the world — including those representing New Zealand, New York City and Greece — have launched custom AI tools with GuideGeek, but WildChina is the first DMC to do so.
