Members will now be able to utilise the AI-driven platform for customer service and operations
Advantage partners with business process automation platform provider Lokulus
The Advantage Travel Partnership has partnered with customer-focused process automation solutions provider Lokulus to utilise its platform for Advantage members.
Members will now be able use a suite of features to streamline operations and reduce response times in comparison to traditional systems.
The platform uses both established and emerging technologies including AI and machine learning to enable TMCs to automate workflows, integrate data and provide advanced reporting across multiple systems, channels and touchpoints.
It will integrate with members’ existing systems, including GDSs, and will manage both simple and complex enquiries to transform how TMCs interact with their customers, whilst maintaining a personalised touch.
Using the platform, customer inquiries are categorised and distributed based on priority and supported by contextual information to ensure swift and accurate responses.
The integrated data capabilities of the platform will enable members to gain insights into customer behaviours and preferences, enabling more personalised and effective interactions.
Reporting tools will provide the data-driven intelligence needed for TMCs to further improve their customer service strategies.
Stephen Baxendale, technology partnership manager of The Advantage Travel Partnership, said: “We’re incredibly excited to announce our new partnership with Lokulus.
“This is another step forward in the technology capabilities and resources we can offer our members as part of our ongoing commitment to securing fresh, new partnerships and providing the best technology solutions.
“We understand the challenges being faced by our members and are always looking to support them through innovative solutions and developing partnerships such as this.
“Lokulus are at the forefront of providing solutions to empower TMCs and will give our members the tools they need to continue delivering excellent customer service and client management.
“By working with Lokulus, our members will be able to automate tasks to increase efficiency and focus on what they do best, servicing their clients.”
The partnership is said to “complement” the partnership’s existing portfolio of technology partnerships and will further contribute to the overall strategy of sourcing and partnering with suppliers to form a complete end-to-end solution for its members.
Baxendale added: “We are focused on continually improving the technology resources and solutions available to members and will be continuing to drive forward with our ambitious plans throughout the coming months and years.”
Thomas Rowland, head of customer of Lokulus, said: “For over 20 years Lokulus has been on a journey helping clients across retail, financial services and central government leverage the power of AI driven workflow automation solutions.
“We feel that the innovative, tailored solutions we offer can provide real value for TMCs taking their customer experiences to new levels.
“We’re excited to be taking the next step on that journey by collaborating with The Advantage Travel Partnership."