Korean Air claims world first with launch of full-scale e-doc system

Customers are able to fill out 23 types of forms on their own devices

Korean Air claims to have become the world’s first airline to launch a full-scale electronic document system.

The technology digitises all travel documents allowing customers to fill out 23 types of forms on their devices.

These range from pet transportation declarations, unaccompanied minor and health condition declaration forms, on their digital devices.

In addition, reservation data such as email address, contact information and frequent flyer number, will automatically be reflected on the documents, to assist with the process.

Korean Air said data shared by customers will be safely managed in a secure server.

Information stored in the server will be accessible in real time through dedicated terminals at domestic and overseas branches.

Rapid information processing will significantly reduce customer wait time, and security of personal information will be strengthened as documents are automatically stored and deleted in a managed server.

Seungbum Lee, Korean Air’s chief customer service officer and executive vice Ppresident, said:

“The introduction of the e-DOC system is the result of Korean Air’s efforts to enhance customer-centred services as a leading global airline.

“We plan to actively engage in ESG management and further improve customer convenience by providing innovative solutions.”