Users can amend or make new booking, seek assistance or redeem loyalty points
Cathay Pacific opens WhatsApp communication channel for UK customers
Hong Kong airline Cathay Pacific has opened up a WhatsApp channel for UK customers to contact the carrier direct.
Customers can now WhatsApp Cathay Pacific to make new bookings, amend or upgrade existing bookings, seek assistance on baggage queries or redeem Asia Miles loyalty points.
Cathay Pacific said the new WhatsApp chat service offers an additional option to existing customer service channels, ensuring customers are able to communicate easily with the airline at their convenience.
Kinto Chan, regional general manager for Europe, said: “We always strive to offer our customers the convenience and the reassurance they value.
“The way we communicate has evolved and our customers have told us that in addition to phone calls, emails and social media, they would like to communicate with us through instant messaging.
“Our WhatsApp customer support connects our customers directly with our customer care team.
“We can now provide a swift and seamless response, whether it is a new booking our customers would like to make, travel arrangements that need amending or information about their upcoming trip.”