New role has been created to oversee implementation
Finest Retreats becomes first UK holiday lettings company to launch proprietary operations app
Cornwall-based Finest Retreats has launched the UK's first proprietary housekeeper management app built by holiday lettings experts.
The app streamlines the operations of full-service holiday lettings using purpose-built technology designed specifically for the UK market.
Finest Retreats developed the proprietary software over 12 months, working with a Cornwall-based partner.
“We’re proud to be leading the way and this helps cement our position as the UK’s best full property management specialist” said Julia Chapman, head of pwners & operations at Finest Retreats.
“As a growing company, we’ve spent the past year focusing on building in-house technology that truly serves our property owners, because being owner-first is at the heart of everything we do.
"This technology allows us to enhance our personal, local service while efficiently and confidently managing hundreds of properties to the highest standards.”
The app allows housekeepers to provide bespoke services per property, report incidents quickly, manage detailed cleaning checklists and provide photo and video feedback to owners.
Real-time integration with the booking platform means booking reviews and individual guest requests are handled seamlessly, with problems identified and resolved before guests arrive.
As part of its investment in people alongside technology, Finest Retreats has created a new role in Cornwall specifically to manage the app's rollout and ongoing operations - Hayley Mason has been appointed to oversee implementation across the company's UK portfolio.
“We've only been using the app for a few weeks but we're already seeing a difference," said Mason. "Our housekeepers love its simplicity and so do our property managers.
"We've gone from managing hundreds of unformatted invoices every week to a streamlined, error-free system. Incident volumes are decreasing, and property managers can now check a property's status by simply tapping a button.
"Most importantly, owners can see photo and video walkthroughs of every clean, and guests experience fewer issues because we're catching problems before they arrive.
"This technology runs in the background, enabling our people to maintain the personal, detail-oriented service Finest Retreats is known for, just more consistently across every property."
The app includes built-in compliance management features such as fire safety checks and regulatory tracking, with Finest Retreats handling the complexity so property owners maintain evolving compliance effortlessly.
The technology investment demonstrates the company's owner-centric approach, prioritising systems that maintain the highest standards across their growing portfolio.
The app launched earlier this month across iOS and Android devices.
