Equator Global’s new AI tool a ‘game-changer’ for agents

Provides travel experts knowledge, ideas and support

Equator Global is pushing out a new training platform upgrade, uses cutting edge technology to make learning, product knowledge development and sales support faster and easier for travel agents.

The enhanced training platform incorporates AI to put instant knowledge, ideas and support at travel agents’ fingertips.

The new ‘Advanced Intelligence’ platform blends human and artificial intelligence to deliver instant information (in more than 25 languages) on destinations, hotels, cruises, airlines, and other travel products.

Agents simply type in their travel question, and the ‘Auto-Expert’ generates quick and clear information within seconds. The new tool is also capable of creating and suggesting itineraries.

To make learning more engaging and easier to absorb, the platform automatically generates Auto-Podcasts.

Each time an agent asks a question through the AI tool, the answer is transformed into a podcast, presented as a natural, discussion-style conversation between two life-like hosts.

The podcasts allow travel agents to revisit the platform’s responses in an easy and fun way, continuing learning whether at work, on the go, or at home.

Equator Global’s CEO, Ian Dockreay, says: “This is just the start of the next stage of travel e-learning, marketing and information technology.”

Philip Micallef, the newly appointed Marketing and Account Manager at Equator Global, said: “I’m excited to have joined Equator Global at this stage of their expansion and development. Emerging knowledge technologies are really taking off into a whole new world of innovation and delivery, most of which we couldn’t have imagined just a few short years ago.”

Drawing on more than 20 years of experience, supporting over 350,000 travel agents and tour operators worldwide, the new AI tool is a revolutionary upgrade to how agents learn and sell.

To ensure the answers are reliable and accurate, Equator Global is working with their travel and tourism clients to create a bespoke digital knowledge cloud with the client feeding it with data and sources that will deliver the best information for agents.