New Agentic AI models released with 30% of its code now AI generated
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eDreams ODIGEO advances with new waves of AI deployment
eDreams ODIGEO accelerates AI leadership with deployment of autonomous agentic capabilities as 30% of its code is now generated by AI
The Company has expanded its AI ecosystem to autonomously execute end-to-end bookings through agentic technology.
This deployment integrates an agentic architecture capable of independently processing complex tasks and business processes without human intervention.
New agentic customer support via voice is delivering double-digit improvements in service quality
eDO continues to scale its AI leadership with over 30% of its new code now generated by Artificial Intelligence, a massive productivity leap for its 247 global platforms.
Travel subscription platform, eDreams ODIGEO, has announced advancements made in its artificial intelligence capabilities.
The company has successfully deployed autonomous agentic systems to independently execute bookings and deliver voice supported customer service.
The new agentic model autonomously manages the entire lifecycle of the travel booking and eDreams ODIGEO now has its first use cases of agentic customer support via voice.
The firm has said the solution has delivered "double-digit improvements" in customer satisfaction and accuracy rates already as it pledges to become an AI-native organisation, with more than 30% of its new code is now generated by AI.
Beyond code generation, the business has also deployed Generative AI content models to boost its front-end customer acquisition and personalisation capabilities, including automatic creation of "high-quality, visual assets", which the firm have said is a "key enabler" for its strategic goal of 13 million Prime members by 2030. It currently sits on 7.7 million members.
Carsten Bernhard, chief technology officer of eDreams ODIGEO, said: “Our leadership in AI is a competitive moat built over more than a decade and is the bedrock of our business.
"Today, we are setting a new industry standard by not only generating 30% of our code through AI but also deploying agentic capabilities that can execute complex tasks autonomously.
"AI is the engine of our business, and from this position of strength, we are scaling these innovations to further enhance the experience for our members as we head toward our target of 13 million Prime subscribers by 2030”.
