Singapore Airlines rolls out unlimited free Wi-Fi to premium customers

Singapore Airlines rolls out unlimited free Wi-Fi to premium customers

The carrier says the improved onboard connectivity has been brought in in response to customer feedback

Free unlimited Wi-Fi has been rolled out to Singapore Airline business class and loyalty programme customers.

As well as premium corporate flyers the service is being provided to PPS Club members and PPS Club supplementary card holders. 

KrisFlyer members can also access free three-hour Wi-Fi plans when travelling in Premium Economy Class and free two-hour Wi-Fi plans when travelling in Economy Class.

Non KrisFlyer members, and members who have used their complimentary plans, can buy new Wi-Fi price plans. 

These range from US$3.99 (approximately £3.25) for one hour, US$8.99 (approximately £7.30) for three hours, and US$15.99 (approximately £13) for the entire flight.  

The airline said the enhancements “further elevate the in-flight customer experience on board SIA flights, with the Airline’s Suites and First Class customers already enjoying complimentary unlimited Wi-Fi”. 

“As a result, SIA also becomes one of the first airlines to offer complimentary unlimited Wi-Fi across its passenger network for its Suites, First Class, and Business Class customers, as well as PPS Club members,” the carrier added. 

Previously, Business Class customers and PPS Club members enjoyed 100MB worth of complimentary in-flight Wi-Fi. 

KrisFlyer members travelling in Premium Economy Class and Economy Class were offered a two-hour complimentary in-flight Wi-Fi plan that was optimised for text-only messaging services. 

Yeoh Phee Teik, senior vice president customer experience at Singapore Airlines, said: “Staying connected, even at 35,000 feet in the air, has become an essential aspect of the travel experience. 

“With our enhanced Wi-Fi offerings, SIA’s customers can stay in touch with their loved ones, post photos and videos on their social media channels, or keep updated on the latest news. 

"These changes are in response to customer feedback, and part of SIA’s continuous investment to enhance their travel experience and maintain our leadership position.”