Technology is integral, says Iñigo Valenzuela, chief executive of Smartvel
Guest Post: Why Generation Z is important in travel buying process
By Iñigo Valenzuela, chief executive of Smartvel
Generation Z, the oldest of whom are in their 20s, is a generation of people that are already buying their own travel. According to a recent study from Ad Age Studio 30 and student affinity network UNiDAYS. Gen Z commands up to $143 billion in spending power in the U.S. alone and, unlike their millennium counterparts they actually prefer hotels over vacation rentals. That’s a big slice of the market, but it becomes much larger when we also consider the influence they have on their families’ travel decisions, planning entire holidays that are paid for by their parents.
In a survey by SapientNitro, the population of Gen Z is estimated to be a little more than 1.9 billion, or 27 percent of the global population. Recent surveys in the US calculated Generation Z to be the largest section of society, and that is extending across Europe.
Born around 1996, (the mark set by Expedia) this group has an enormous influence on the decision-making process in travel. Technology isn’t just second nature, it’s an integral part of who they are. They like content and they value authenticity.
This generation is spending money on travel – more likely internationally – and a top priority for them is local experiences. They want to know about the cities they’re visiting and what’s going on there. The key point however is their influence over family decisions, which means that OTAs, Hotels and Destination Marketing Organisations should include them in their planning process.
So, for example, if upon arrival, a nice bottle of wine is waiting for the parents in their room, then also have something waiting for the Generation Zer. It makes them an integral part of the process.
This generation spends vast amounts of time on their mobile phones, either through social platforms, YouTube or researching. They practically live online and they look for content that they’re interested in. Local information in real time such as events, gigs, experiences that inspire them will help the decision-making process. When trying to attract that demographic, OTAs and DMOs should focus their messaging on the kind of experiential travel that Gen Z wants to do. It’s about selling the experiences and technology plays a critical role in the shifting landscape of travel marketing. The Gen Zer wants visuals and great content. Destination marketing organizations and tour providers need to make it easier to see what’s going on in cities. It can be an important differentiator.
Travel suppliers will need to ensure that the depth of personalised content, functionality and the overall digital experience is consistent across all channels. Travel Management Companies should invest in multi-device strategies that allow travellers to seamlessly interact with their brand at every stage and provide ways to encapsulate their value propositions into content that connects visually with the consumer.
Gen Z wants to be treated as individuals and they expect relevance in the communications they receive. This characteristic is also likely to be seen in the way they select their travel products and brands.
Gen Z is emerging as a segment with huge potential buying power for international tourism and they operate with distinctly different preferences. Getting in early is a great opportunity for travel brands. Generation Z are still developing what they want from their travel experience so it’s worth investing now and developing user experiences and content that they can connect with to help solidify their brand loyalties in the long-term.
This generation is extremely digitally mature but new to the market. They are very open to new ways of booking and their knowledge of the established players and tools is scarce. They interact almost exclusively via mobile and within their network they look for recommendations of how to get the best deals, offers, etc. This segment is a great influencer, so the future of travel will be very a worthy one but also extremely exciting.