Emirates invests in facial recognition technology

Dubai International move a game-changer

Emirates has invested significantly in installing more than 200 biometrics-enabled cameras across Dubai International (DXB) airport.

The Terminal 3 move allows more customers to pass through Check-In, Immigration, Boarding Gates, Lounges and board the aircraft, simply by facial recognition, with a quick and easy registration on Emirates app.

According to Emirate the innovative technology does away with the need for passengers to take out a passport and boarding pass at various points in the airport.

The new biometrics initiative is a collaboration between Emirates and the General Directorate of Identity and Foreigner Affairs Dubai (GDRFAD), that reduces processing time significantly for all registered customers. 

The powerful cameras can recognise the biometric profile of a customer from one metre away, allowing customers to walk swiftly through areas where they used to have to pause and show documents.

Whether visiting the UAE or as a resident, any Emirates customer can sign up for the swift and secure biometrics services on the Emirates app, at the Self-Service Kiosks at the airport, or at Check-In desks. Consenting to Emirates Biometrics Registration once, allows customers to skip queues and speed through the airport every time they travel, choosing the route of the dedicated Biometric Zones when flying to and from Dubai International (DXB).

Adel al Redha, Emirates' Deputy President & Chief Operating Officer said: “With our latest Biometrics Path development, Emirates has invested in further innovations to enhance the customer travel experience, providing remarkable speed, efficiency, and accuracy at Terminal 3 in Dubai International Airport. 

“Since 2017, we have been working in collaboration with the General Directorate of Identity and Foreigners Affairs – Dubai to upgrade our equipment and implement the latest technologies, ensuring that our customers enjoy a world-class, seamless journey.’

Commenting on the collaboration, H.E. Lieutenant General Mohammed Ahmed Al Marri, Director General of the General Directorate of Identity and Foreigners Affairs – Dubai, said:

“At GDRFA Dubai, innovation has long been part of our DNA and a cornerstone of our services. Over the years, we have integrated artificial intelligence and biometric technologies to make travel through Dubai faster, safer, and more intuitive. 

“Our partnership with Emirates continues this path of excellence, reflecting the spirit of collaboration that defines Dubai’s government and private sectors. Together, we are shaping a seamless travel experience that embodies reputation of the United Arab Emirates in general, and Dubai in particular, for efficiency, hospitality, and digital governance.”