Battleface launches insurance 'platform-as-a-service' Robin Assist

The API-driven insuretech firm will provide customer service, emergency medical assistance services and claims

Travel insurance provider battleface has launched a new platform-as-a-service for its partners.

Robin Assist will support insurance carriers, brokers, managing general agents (MGAs) and self-insured enterprise partners 24/7.

The global API-driven insurtech platform will provide customer service, emergency medical assistance services and claims.

Following the initial launch, battleface will make Robin Assist publicly available for product creation, rate management, policy fulfillment, country and state specific compliance, worldwide distribution and affiliation and partnership management. 

Chief executive Sasha Gainullin said: “battleface was born out of emergency travel and medical assistance, where we saw the need for tech-driven products to deliver relevant services for today’s travelers. 

“With the launch of Robin Assist, our team will continue to deliver the same level of excellent service that our customers currently experience, supporting travel insurance brands globally.”

Robin Assist services include multi-lingual 24/7 customer support, claims handling, emergency medical evacuation and travel assistance, medical case management, global medical and cost containment networks, immediate payments in over 140 currencies, and integrated API-driven tech behind partner brands for policy and claims management.