CWT rolls out mobile app flight booking to 20 key markets

CWT rolls out mobile app flight booking to 20 key markets

Global travel management company Carlson Wagonlit Travel has expanded its mobile air booking offering in 20 key markets around the world.

The move gives travellers the the US, Germany, France, the UK, Canada, Switzerland, Austria, Italy, Australia, Poland, Brazil, Denmark, Hong Kong, Singapore, Spain, Ireland, Belgium, and the Netherlands the option of booking their flights directly on the myCWT app.

“Travellers can now do everything they need to do right on their smartphone,” said Amir Kirshenboim, CWT’s chief technology officer, digital.

“The process is simple, fast and easy, and clients have full control over what their travellers can book – so travellers save time, and companies save money.”

The service was originally piloted in early 2017 and launched commercially in Q2 2018.

CWT said a typical domestic booking can take as little as 60 seconds from start to finish.

It added early analysis shows that clients with air booking capability have seen a 30% shift from offline to online representing a saving on fees.

CWT’s mobile air booking supports global distribution system (GDS) and low-cost carrier content, as well as client rates and preferred airlines.

Air booking features include a “best time to book” indicator, which alerts travellers when prices are expected to increase, and recommends an optimal time to book.

A 24-hour search function gives travellers a complete list of options, including cheaper flights outside a specified window.

The app already features check-in functionality for most major airlines, as well as notifications for flight delays, cancellations, gate changes, and safety and security travel alerts.

It also offers mobile hotel bookings for 850,000 hotels worldwide, calendar synching, traveller profile integration with loyalty programmes, and advanced sharing functionality.

Since launching in 2013, more than 1.2 million travellers have signed up for myCWT.

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