Etihad Airways selects IBS technology to improve operations

Etihad Airways selects IBS technology to improve operations

Solutions will improve on-time performance and enhance hub connectivity

Etihad Airways has signed a deal with IBS Software to provide technology to improve the carrier’s operations.

The Gulf airline will use IBS’s iFlight NEO Ops and iFlight NEO HUB systems as core technological solutions.

The airline said it will improve on-time performance and operational efficiency, maintain network integrity and enhance hub connectivity.

Under terms of the deal, Etihad Airways will use IBS solutions to automate the monitoring and management of guests and baggage journeys, especially when the journey involves a connection through the airline’s Abu Dhabi Hub.

At a global level, the technology will allow for more efficient aircraft assignment and flight tracking, throughout the network.

Etihad said the new systems will “also enable enhanced situational awareness through dashboards and alerts presented to the operational control team, as well as faster and more effective decision making for operational issues through suggested resolutions”.

John Wright, Etihad vice president global airports and network operations, said: “Through this strategic partnership, we are delighted to integrate IBS technology into our control centres to fulfil our commitment to delivering exceptional service.

“The implementation of this technology will enable us to increase effective guest journey management, reduce missed flight connections, enhance punctuality and integrate new software to more efficiently manage operations during disruption.

“In the future, IBS integration will bolster our commitment to minimise passenger connection time, particularly with the upcoming opening of Midfield Terminal.

“iFlight NEO products will revolutionise the way Etihad Airways controls its operations by switching to a highly automated environment and allowing interfacing with other key business systems.”

VK Mathews, executive chairman of the IBS Group, added: “We have a hugely successful relationship with Etihad Airways and this deal demonstrates the industry acceptance of our technology solutions to effectively support the needs of an airline renowned for its disciplined business practices.

“We welcome Etihad Airways to the growing list of iFlight NEO customers and expect to be a transformational partner in its quest to achieve increased operational efficiencies, cost optimisation and growth.”