Trainline rolls out new features to keep travellers on track this festive season

Trainline’s latest product updates include an industry first - Delay repay notifications

Trainline has announced a suite of new features designed to improve the disruption experience for UK railway passengers. 

Rolled out ahead of time of anticipated peak rail disruption, as according to data from the Office of Rail and Road, typically there is an increase in Delay Repay claims at end of the year.

The latest features in the app account for Trainline’s biggest ever product release to date:

The firm has revealed Travel Forecast which provides personalised notifications to customers in advance if their train is likely to be delayed or cancelled. 

Customers will be able to see the location of their train in real time with a map interface powered by Signalbox technology. 

Its forecasting capabilities will continuously improve, leveraging real-world data sources, including Trainline’s base of 18 million customers travelling on the rail network.

Other new roll outs included Delay repay notifications which is an industry first. It alerts customers when they may be entitled to compensation, providing customers with estimates of what they’re potentially owed in real-time. Delay repay beta tests over the summer enabled the processing of around £1 million in compensation claims.

Its debuted an AI-powered Travel Assistant and a new Train Swap feature that enables customers to switch onto a new train within two taps.

They can continue to receive live journey information via push notifications on their new chosen journey and secure a new seat reservation, if they’re swapping an Advance ticket.

Nina de Souza, chief product officer at Trainline, said: “This is simply the next step in how we continue to solve customer needs and add more value to the rail journey. We’re moving beyond selling rail tickets to supporting customers throughout their whole journey end-to-end, marking a new way to train. 

"Ultimately, it’s about giving our customers confidence to travel by train, safe in the knowledge they have Trainline in their pocket, on hand to support with any unexpected changes and by their side every step of the journey.”

The latest features come in line with the launch of The way to train, Trainline’s new brand and product vision which "signifies Trainline’s commitment to building the world’s number 1 rail platform, empowering passengers to get the best value and confidence on every journey".