RMS strengthens leadership team to support next phase of global growth

Two new figures join C-Suite

Hospitality platform for hotels, motels, serviced apartments, short-term rentals and campgrounds, RMS, has announced key leadership appointments as the business continues to scale globally.

The firm has named Nathan Reynolds as chief revenue officer (CRO), a seasoned SaaS growth leader.

He's scaled global revenue teams across multiple regions and "complex" markets. 

He most recently served as CRO at MYOB Enterprise, leading the customer-facing organisation, and previous to that was the managing director at RL Datix in ANZ, the UK and the Middle East, integrating multiple acquisitions.

The company has also welcomed Louise Lysaght as chief customer experience officer (CXO). 

Lysaght joins from Employment Hero, where she led global digital post-sales engagement. 

Previously, she spent nearly five years as VP of customer experience at HotDoc, overseeing post-sales functions across enterprise, mid-market and SMB. 

In her new role, she will lead customer success, support, onboarding and implementation, training and enablement, renewals and expansion, and digital customer experience.

Adam Seskis, CEO at RMS, said: “Our customers are growing with us, and they deserve a leadership team that matches our shared ambition. Nathan knows how to build and scale high-performing revenue teams across complex markets. 

"Louise knows how to turn customers into long-term partners. Bringing them in together means we're investing in the full journey from first conversation to lasting success.”