IRIS launches two new payment features to put hotel and hospitality guests in control

Open Tab and Pay at Table are a response to industry demands for more digitisation and flexibility to keep costs down and address staffing shortages

Digital ordering tech developer IRIS has launched two new products aimed at improving guest experience while increasing revenues for operators in the hotel and hospitality sector. 

The firm says Open Tab and Pay at Table will also support its clients in coping with the ongoing challenge of rising costs and staffing shortages by digitising processes. 

IRIS said Open Tab “puts the guests in control” and provides a new way to order with the option to start a tab, order multiple rounds of food and drink, and pay in one single transaction at the end. 

Groups can also order across multiple devices which can then be reconciled with one final bill to pay. 

For payment, guests can retrieve the bill using the relevant table number, add a tip and pay by credit card. 

Existing solutions require guests to pay every time they place an individual order, rather than the option of settling one final bill. 

IRIS said: “As a mobile first service and with 73% of travellers wanting to use their mobile device to manage their hotel stay, Open Tab satisfies the need  for guests to self-serve. 

“Guests can determine their delivery location, order multiple rounds/items and pay off the open bill, how and where they choose, at the end, for complete flexibility. 

“Unlike other solutions there is also no need to download or spend time setting up an account and logging in. It can be selected by the guest and become operational immediately.”

Pay at Table enables guests to retrieve their bill at the end of a meal and pay directly via the app – regardless of how the order was placed. 

Guests can pay more quickly and efficiently without the need to wait for a member of staff. 

The service was developed to be mobile-first and meet the ever-growing demand from guests who want to use their mobile to manage their hospitality experience, said IRIS.

Guests have the option to order with staff and then pay when they are ready via a QR code to enjoy both a high-touch and high-tech experience. 

Swifter payment options also provide operators with the opportunity to improve turnover rates and increase revenues even further. 

Graham Rushin, vice president sales and marketing at IRIS, said: “The role of mobile has had a transformative impact on the hospitality industry. Not only from a guest journey perspective but also in supporting owners and operators to mitigate the impact of rising costs and staff shortages.

“We have developed Open Tab and Pay at Table as two features that will not only meet the ever-growing demand from guests for a highly digital, self-service experience that is delivered across other aspects of daily life but will also enable hospitality owners and operators to increase their earnings and revenue potential of their venues. 

"Both features deliver intuitive, efficient functions that support staff, operations, cashflow, revenue and payment security to build a better experience for guests and operators alike.”