Hospitality platform surpasses 12,500 customers

Mews is revolutionising global hotel operations

Hospitality technology platform Mews has increased its customer base by 85%, now serving more than 12,500 customers worldwide.

In doing so, the platform has cemented its position as a pioneer of the industry’s digital transformation. 

As an increasing number of hoteliers abandon outdated legacy systems, Mews is redefining what's possible with cloud-native, AI-enabled automated solutions that maximise efficiency and elevate guest experiences.

Key regions driving this expansion include North America, DACH and France. 

In North America, Mews doubled its customer base in 2024, while the DACH region recorded an equally impressive 20% market penetration. France also saw rapid adoption, with annual growth hitting 37%. 

This surge reflects the increasing demand for smarter, more agile hotel management technology.

Mews powers some of the most forward-thinking hospitality brands in North America including Lark Hotels, Weekender, Gravity Haus, BP Stays and Pelham Hospitality. 

From introducing AI smart tips providing personalised experiences, to introducing hourly booking services across all spaces and amenities, Mews has driven innovation in the hospitality industry, offering scalability, automation and operational intelligence for some of the biggest hospitality brands in the world. 

“The hospitality industry is at a tipping point – hoteliers can either evolve or be left behind,” said Richard Valtr, Founder of Mews. 

“Our vision is to make the world a more hospitable place, and Mews does that by empowering hoteliers with the tools they need to thrive in a rapidly changing landscape, simplifying their operations all the while building extraordinary guest experiences. Surpassing 12,500 customers is an exciting milestone, but we’re just getting started.” 

“Hoteliers around the world are recognizing the power of automation. Even in traditionally slow-moving markets, we’re seeing an unstoppable shift towards smarter hospitality, and we’re proud to be a part of this innovation,” said Mews CEO Matt Welle.

This milestone comes on the heels of an additional $75 million investment led by Tiger Global, reinforcing Mews as the technology partner of choice for modern hoteliers.