Focus announces joint venture with customer service platform Front

Collaboration to deliver a productivity boosting, AI-driven service

Focus Travel Partnership, the UK’s leading consortium for SME TMC’s, is pleased to announce a new strategic partnership with advanced customer service platform Front. 

Following a unanimous endorsement from the Focus Innovation Group, the collaboration will bring a productivity boosting, AI driven, omnichannel communication platform helping to boost customer service delivery to Focus TMC Partners. Rollout is due to begin during Q3 2025.

Craig Klemp, VP Sales and Partnerships at Front said of the move: “We are thrilled to be partnering with Focus Travel, a recognised leader in the UK business travel sector. Their reputation for innovation and service excellence aligns perfectly with Front’s mission to help travel businesses deliver exceptional customer experiences.”

Tony Edge, Business Solutions Manager at Focus Travel Partnership added: “Partnering with Front aligns with our technology strategy perfectly. Their cutting-edge platform unlocks so much potential for our Partners in driving efficiencies within their workflow. 

“After thoroughly reviewing Front, the Focus Innovation Group concluded that the innovative platform would go a long way in supporting TMCs in delivering a seamless customer service experience across numerous capacities.”