Fliggy sees exceptional scale of promotion

Merchant growth accelerates daily transactions

Online travel platform and subsidiary of Alibaba Group, Fliggy, has delivered stellar performance during this year’s Double 11 Global Travel Festival. 

Driven by Alibaba's comprehensive consumption ecosystem, Fliggy's overall gross merchandise value (GMV) for fulfilled travel transactions surged by 30% year-on-year earlier this week.

“The strong results of Double 11 create mutual value: consumers enjoy exceptional prices while merchants see sustainable growth,” said Zhuoran Zhuang, CEO of Fliggy. 

“This success reflects the need for a sophisticated platform that efficiently connects premium supply with evolving demand.”

According to the company, user engagement and spending power during this year’s event continued to rise, with the number of participating users increasing by over 20% year-on-year. 

Alibaba's premium paid membership program – 88VIP members – grew by approximately 30%, contributing more than 70% of top merchants’ sales.

Consumers bought more than six million promotional products, which included nearly one million flight passes, nearly three million hotel packages, and over two million attraction tickets and leisure packages, signifying substantial growth across all categories. 

GMV for promotional items already redeemed or utilized grew an impressive 30% year-on-year by the end of the promotional period, indicating heightened consumer confidence and purchase intent.

Major brands – including China Southern Airlines, All Nippon Airways (ANA), Japan Airlines (JAL), Marriott International, Hilton Hotels & Resorts, New Century Tourism Group, Wanda Hotels & Resorts, Chimelong Tourist Resort, Shanghai Disney Resort, Hong Kong Disneyland Resort, and Shapotou Tourist Resort – all surpassed RMB100 million in GMV for promotional items, with the highest nearing RMB1 billion.

The expansion of content-driven marketing channels significantly amplified visibility for merchants, as GMV for promotional items from the platform's official livestream matrix increased by nearly 70% year-on-year, with the number of promotional products exceeding RMB10 million doubling compared to last year.

Further, Fliggy’s “Buy Now, Plan Later” model continued to gain traction among consumers seeking experiential luxury. Outbound travel promotional products accounted for nearly half of total orders, reflecting sustained appetite for international experiences. 

Inbound tourism products – newly introduced during this Double 11 – posted remarkable results, with GMV for promotional products surging by more than fivefold compared to peak travel seasons earlier this year. This underscores China's growing allure for international travelers amid evolving visa policies and enhanced destination marketing.

Fliggy's Double 11 serves as a barometer for emerging travel trends. This year, Northern Lights enthusiasts flocked to Murmansk, Russia – a more accessible and cost-effective alternative to traditional Scandinavian routes – generating over RMB2 million in GMV for promotional items. 

Meanwhile, New Zealand's glacier tours, featuring helicopter sightseeing and ski plane experiences, exceeded RMB60 million in GMV for promotional items. International cruises, providing all-inclusive and culturally immersive journeys, showcased a single promotional item that generated nearly RMB70 million in sales.

“Our capabilities are tested in the market every Double 11,” Zhuang added. “We will continue to lean into Alibaba's ecosystem and technology to provide consumers with simplified experiences and a wider array of choices, while empowering quality merchants and newcomers alike.”