Amadeus partners with TCS to accelerate Nevio at airlines

TCS to build Nevio Service Center interface

Amadeus has announced a global alliance with Tata Consultancy Services (TCS), a major player in IT services, consulting and business solutions. The agreement spans airlines, hospitality, airports, payments and distribution, with an initial focus on scaling Amadeus Nevio. In the near term, TCS becomes an implementation partner to speed roll-outs across multiple carriers as the programme scales.

TCS will develop the user interface for the Nevio Service Center, a customer support console for airline teams powered by Nevio APIs. The tool brings AI capabilities designed to improve first-contact resolution and cut average handling time and cost-to-serve, while keeping human decision-making firmly in control.

“Beyond standard integration, genuine co-innovation”

Amadeus and TCS frame the collaboration as a transformation accelerator for customers. Combining Amadeus’s travel platform with TCS expertise in artificial intelligence, cloud and large-scale transformation is intended to foster joint innovation. The stated aim is to help airlines move towards more agile retailing, lift operational productivity and personalise the traveller experience, at a time when customer service is becoming a key point of differentiation.

“Our global strategic partnership with Amadeus marks an important step in reshaping the future of travel technology. By combining Amadeus’ powerful platform capabilities with TCS deep expertise in AI, cloud, and large-scale transformation, we are moving beyond traditional integration towards true co-innovation. Together, we are building scalable, intelligent solutions like the Amadeus Nevio Service Center that enable airlines to accelerate retail transformation, enhance operational agility, and deliver seamless, personalized experiences to travelers around the world,” said Arun Pradeep Surendra Mohan, Business Head, Travel, Transportation & Hospitality-EMEA & APAC, TCS.

The partnership also paves the way for extra professional services. The Nevio Service Center can be customised for each airline. Other avenues under consideration include deploying TCS staff to accelerate implementation, testing and other delivery elements. In the longer term, the tie-up is expected to extend to other areas of Amadeus, with an emphasis on cloud and data capabilities, the responsible adoption of AI and large-scale integration across the travel ecosystem.

TCS points to a global footprint — 55 countries and 202 service delivery centres — and says it generated more than US$30 billion in revenue in the year to 31 March 2025. Next steps include initial Service Center roll-outs and a progressive broadening of the collaboration.