Egencia unveils post-ticketing online air exchange

Egencia unveils post-ticketing online air exchange

A post-ticketing online air exchange for clients is being introduced by Expedia’s business travel arm Egencia.

It claims to be the only TMC to offer this functionality at a scale that covers travellers from all types of companies globally.

Business travellers can change flights themselves on either desktop or mobile after they book, with instant visibility on any potential fare changes and penalties.

The initiative follows company research that found that half of business travellers prefer to self-serve versus having to call someone to manage their travel, unless they are experiencing a problem.

With online air exchange, travellers have the choice to either make changes to their trips on their own, or with help from an Egencia travel consultant.

Chief product officer Michael Gulmann said: “Egencia aspires to meet its clients where they are and to deliver exceptional service where they expect it.

“When plans change, travellers turn to their devices – desktop or mobile – to find a solution.

“We make it easy for them to rebook the flight they need to close that deal, or make it home for the weekend.”

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