LeShuttle unveils terminal transformation

New look designed for elevated customer experiences

LeShuttle has revealed its transformation plan for the UK and French terminals, which will be the start of a "once-in-a-generation" upgrade over the next five years. 

The transformation project has been designed by Hollaway Studio and delivered in collaboration with customer experience specialists Engine.

It aims to shape "exceptional" customer journey for millions of travellers from smarter layouts, upgraded booths and better amenities.

The redevelopment will begin with the construction of a reimagined check-in area and new canopy at the UK terminal, which is due to start in September this year and completed before the end of 2026. 

Both Passenger Terminal Buildings (PTBs) will be fully refurbished, ticketing said to be transformed and new features introduced to deliver a "calm, service-led environment".

“This is a significant moment for LeShuttle. We are setting ourselves up for the next 30 years by completely rethinking the arrival experience, focusing on ease, enjoyment and a greener future,” said Deborah Merrens, Chief Commercial Officer at LeShuttle. 

“The terminal is the first thing customers see, and we want to switch them into holiday mode from the very first step.”

Guy Hollaway, principal partner at Hollaway Studio, added: “Our vision was to reimagine LeShuttle not just as a point of departure, but as a destination in its own right - an intuitive, calming environment that enhances the travel experience and reflects the innovation behind this extraordinary infrastructure".

Sustainability is due to be a key part of the project. Solar panels will be installed across the entire roof of the arrival canopy and Passenger Terminal Buildings. 

The new façades, inspired by the geological strata that enabled the original Tunnel construction, will combine innovative design with strong environmental performance.

The project will preserve and reuse existing structures wherever possible to reduce embodied carbon and long-term running costs. Prefabricated modules will be used to streamline construction and maintain a smooth travel experience during the improvements - a critical factor for LeShuttle’s 24/7 operations.

Phased construction will ensure LeShuttle remains fully operational throughout the works. 

The check-in canopy is designed to be installed sequentially, with temporary structures and weather protection in place to maintain comfort and flow inside the terminal during key refurbishment phases.

“We’re proud to be creating a space that works for today’s travellers and anticipates tomorrow’s - from families and pet owners to business users and EV drivers,” added Merrens. 

“It’s a major step forward for the brand, and one we’re excited to bring to life.”