Navan launches Edge, a hyper-personalised AI assistant for business travellers

Hyper-personalised AI assistant for business travellers

Navan, the global AI-powered business travel and expense platform, has unveiled Navan Edge, a conversational assistant for corporate travellers. Announced on 2 March in Palo Alto, the tool promises advanced personalisation and proactive disruption management. The move underlines Navan’s strategy to combine business travel and expense management within a single platform.

Navan Edge works through a chat interface that tailors every search result — across hotels, flights and restaurants — to each traveller’s preferences, loyalty programmes and real-time itinerary constraints. In the event of disruption, the assistant can propose alternatives and, with the traveller’s approval, rebook a flight, alert the hotel to a late arrival or shift a dinner reservation, with human agents available at any time. The service draws on Navan’s infrastructure, which connects hundreds of suppliers, and on a decade of data from millions of bookings for more than 10,000 companies. Hotel booking is live today, with flight and restaurant reservations to follow soon. The rollout starts in the United States.

Ariel Cohen, CEO and co-founder of Navan, said: “Travel is a top use case for LLMs. The people have spoken: they want to say the word and let the AI handle the rest. They want a solution that works for them and not the other way around. But that conversational interface needs to operate on top of unbelievably complex infrastructure connecting hundreds of suppliers – global travel infrastructure that Navan spent a decade to perfect to an enterprise scale. Navan Edge is built to deliver what business travelers value most: the confidence that their trip will match their standards and specific needs, the ability to be productive on the go, and the freedom to enjoy the journey.”

With this tool, Navan aims to offer everyone an experience comparable to that of an executive assistant, improving productivity on the move and returning flexibility to travellers. The promise targets perceived service quality as much as it seeks to reduce operational friction for corporate clients and individual users.