Shiji, hospitality technology specialist, has revelaled it has launched Meridian Experiences, its purpose-built solution that enables resorts and hotels to manage, sell, and fulfil guest's experiences of a stay, from spa treatments and golf tee times to tours, rentals, destination activities including wellness, and more.
Said to extend connectivity “beyond the room”, by bringing spa, wellness, golf, leisure, and activities into the wider hospitality ecosystem.
When used within the Shiji Platform, it orchestrates these experiences through a shared enterprise-wide guest profile and a single guest itinerary, giving resorts and hotels a more complete view of the guest journey.
It can operate as a standalone product for those not in the Shiji ecosystem as a single environment for managing inventory, reservations, scheduling, guest profiles, payments, resources, and operational workflows across experience-based services.
“The experiences surrounding a stay are no longer secondary. They influence why guests book, how they remember a property, and whether they return,” said Kevin King, CEO of Shiji.
“Meridian Experiences gives resorts and hotels one connected environment to turn those moments into stronger guest relationships and new revenue opportunities.
By bringing the guest profile, itinerary, operations, and commerce together, we are helping hospitality brands deliver more personal experiences while running a more efficient business.”
Anthony Hunt, vice president, strategy & product of Shiji, added: “Most resorts still manage spa, golf, wellness, activities, staff, and equipment across disconnected systems. Meridian Experiences changes that.
“It gives operators one purpose-built solution to manage the complete experience lifecycle, while connecting each booking to the wider guest journey.
“Whether Meridian is used independently or within the Shiji ecosystem, resorts gain a modern foundation that can support more experiences, simplify operations, and unlock greater commercial potential.”
