Mobile ordering and hospitality digital guest experience solutions specialist IRIS has revealed its been selected by W Sydney.
The firm will provide personalised, digital ordering experience to guests and improve operational efficiencies for the hotel's team.
The five-star hotel nestled into Darling Harbour will implement IRIS' platfrom to give guests instant access to information on the hotel facilities and amenities, F&B menus, local weather and attractions.
Anand Prabeer, B&F director of W Sydney, said: “Our implementation of an advanced digital F&B ordering and guest directory app has been a game-changer for our hotel. This technology enables us to offer a seamless digital experience that our guests appreciate, while also streamlining operations for our staff. Within the first 6 months, we've seen a significant rise in room service orders and a notable increase in ancillary revenue.
"This progress highlights our guests' preference for a mobile-driven experience. We are excited to continue enhancing our guest experience and reinforcing our reputation as a premier luxury hotel.”
Guests should have reduced wait times, and improved order accuracy with mobile ordering.
Graham Rushin, VP sales and marketing of IRIS, added: “We’re delighted with our partnership with the newly opened W Sydney.
"The team are really engaged and embracing the challenge of meeting and surpassing guest demands for a modern and efficient service.
"We are thrilled to build upon our existing success with W Hotels and contribute to W Sydney's commitment to providing exceptional guest experiences."
