Ryanair and OTAs row over refunds escalates

Kiwi.com accuses Ryanair of ‘blatant attempt to damage customer relationships’ Founder Oliver Dlouhy says budget carrier has passed on only 10% of cash due to its customers Love Holidays hits back at Ryanair’s refunds allegations OTA says it does not use fake passenger details and that is it not passing on refunds to customers Ryanair …

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July 10, 20201 min read

Ryanair claims record booking day during week-long Black Friday campaign
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Kiwi.com accuses Ryanair of ‘blatant attempt to damage customer relationships’ Founder Oliver Dlouhy says budget carrier has passed on only 10% of cash due to its customers

Love Holidays hits back at Ryanair’s refunds allegations OTA says it does not use fake passenger details and that is it not passing on refunds to customers

Ryanair names ‘screenscraping’ OTAs it alleges are preventing refunds Carrier accuses lastminute.com, On The Beach, kiwi.com and Love Holidays of hampering refunds process

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