Behind the conversational interface, Ixigo is introducing “Agentic Travel Flows”, automated sequences able to take on certain follow-up tasks. The app can send boarding passes via WhatsApp, automatically update passes in Apple Wallet and Google Wallet when a flight changes, and monitor delays and cancellations. The agents can also contact hotels ahead of arrival to check room availability before check-in. Several of these functions are only activated with explicit permission, on an opt-in basis, keeping the user in control of automation and data use.
“Over the past two decades, Ixigo has focused on developing products that reduce anxiety and give travellers peace of mind,” said Rajnish Kumar, group co-CEO, and Aloke Bajpai, Ixigo’s group CEO. “With the new, AI-first version of our app, we are reimagining travel as a conversational, intuitive and deeply personalised experience, powered by artificial intelligence.”