Hospitality revenue management SaaS provider has announced it has redoubled its commitment to providing a "top-tier client experience" with new enhancements to the IDeaS learning journey.
These new enhancement include the implementation of live chat support, monthly live learning events, quarterly panels and on-demand tailored virtual training sessions.
Last year, the company introduced a Client-First Framework to evolve the client experience to meet tomorrow’s opportunities.
In 2024, the company has expanded and enhanced its learning offerings to meet its client needs.
Sanjay Nagalia, co-founder, COO, and technology officer of IDeaS, said: “Providing a best-in-class client experience is one of the key drivers for our global teams.
"Effective implementation, training, and system adoption are crucial for our clients’ day-to-day work and ensuring they gain the most ROI from our solutions. To do so requires an ongoing learning journey."
He added: "IDeaS is committed to listening to our clients, implementing the enhancements they need to be successful, and being a part of their journey today and tomorrow.”
Coral Brevig, director, learning and development of IDeaS, said: “Client success is our success, and these enhancements to our support and training showcase our commitment to this shared goal.
"Whether working with newcomers or well-established clients, I’m excited about our efforts to keep users engaged and confident across their journey with IDeaS solutions.”
