Partnership is a strategic decision to future-proof the business with tech
Intrepid partners with Kaptio to advance multi-day travel technology
Adventure and responsible travel specialist Intrepid Travel has announced its strategic partnership with multi-day tour management software company Kaptio, an end-to-end, multi-day tour management software company.
Intrepid Travel has come off a record sales year in 2023, fueling its move to invest in digital transformation as part of its growth strategy.
The partnership with Kaptio is said to be a strategic decision to future-proof the business with robust, scalable technology.
Kaptio’s platform, built on Salesforce, is designed to enhance operational efficiency, handling high-volume bookings and personalised itineraries.
The software provider is "thrilled" to partner with Intrepid to bring its reservation platform and e-commerce API to Intrepid’s global reach.
Over the past year, the two companies have worked to craft a partnership that focuses on developing solutions for the evolving landscape of travel technology and that meet Intrepid’s needs for responsible business.
Both are committed to a long-term partnership, aligning with Intrepid’s vision to expand into a billion dollar travel company.
The collaboration is a response to the "urgent need" for technological advancement in the sector, transitioning from outdated systems to modern, efficient solutions.
“At Kaptio, we understand that true success lies in the tangible benefits our solutions bring to our partners,” said Viðar Svansson, CEO of Kaptio.
“With Intrepid, our goal is to simplify and modernize their operations in the backend, allowing them to focus on what they do best - creating unforgettable moments. We’re not just a vendor, but a strategic partner.”
Anu Karunatilaka, chief technology officer of Intrepid, said: “By eliminating manual processes for our teams and streamlining routine tasks, we aim to enhance the overall booking and travel experience for our customers and are excited about the potential growth in both existing and new segments.”
Ragnar Fjölnisson, founder and chief strategy officer of Kaptio, added: “This partnership marks a significant technological leap in the travel industry, ensuring sustained innovation and adaptation for one of the world’s most ambitious travel brands.”