Shiji extends Move across the entire hotel guest journey

Showcased at ITB Berlin on 3 March 2026, Shiji is extending Move, its unified mobility framework designed for property-wide operations. If Move, launched in November 2025, initially focused on Food & Beverage workflows, it now spans the entire guest journey from arrival to departure. Built to run on a single device, Move brings together the core building blocks of hotel operations — PMS, point of sale, experiences and payments — enabling service without returning to fixed terminals. The aim is to reorganise operations around the guest rather than the counter and ensure a decentralised, continuous flow of service.

“For decades, hotel technology has been built around fixed counters and disconnected systems,” said Kevin King, CEO of Shiji. “The future of hospitality is different. It’s fluid, mobile, and centered entirely around the guest. Our vision is simple: one device, one ecosystem, and one continuous guest journey. By unifying PMS, POS, payments, and experiences into a single mobile framework, we’re giving hotel teams the freedom to serve guests anywhere, without barriers. This isn’t about mobility as a feature, it’s about redefining how hospitality operates.”

Paradigm shift

To move beyond the fixed terminal, the framework relies on a cloud-native architecture and a unified guest-profile foundation. In practice, teams can switch in real time between core functions (check-in, dining, spa, activities) and payments without multiple logins or rekeying. Reservations update instantly, guest preferences are accessed securely, and payments can be triggered at the moment of service. The approach targets enterprise-grade security, compliance, reporting consistency and operational reliability so associates can remain guest-facing, device in hand, anywhere across the hotel.

“True mobility changes how teams work,” said Wolfgang Emperger, Senior Vice President Europe, Africa and UK & Ireland at Shiji. “Instead of moving back and forth between guests and terminals, our staff can stay present, informed, and responsive. Switching between PMS, POS, and payments on a single device removes operational silos and creates a smoother experience for both guests and employees. It’s a fundamental shift in how service is delivered.”