Scott Hanney has joined Traveltek Group in the newly-created role of general manager, customer services delivery.
The new position has been created to support the travel technology specialist’s global expansion plans.
Hanney, a specialised operations and business support manager with almost two decades of industry experience, will head a new customer service team.
He was previously operations manager at Valmar Handling Services, a manufacturer based like Traveltek in East Kilbride in Scotland.
Hanney, who will report to chief operating officer, Kirsty Orr, will lead a 25-strong team of customer service specialists and account managers. More dedicated staff are expected to be recruited.
Hanney’s appointment continues Traveltek’s recruitment drive, spearheaded by president and chief executive Kenny Picken, who secured £5.3 million investment from private equity fund manager YFM at the end of 2016 to plough into product development and international expansion
Orr said: “Traveltek takes customer service seriously and as we increase our presence in the UK and internationally, it is essential we put the right resources in place to support our expanding client base.
“Traveltek always strives to not only deliver on customer promises, but exceed expectations, and with Scott on board, we hope to raise the bar further.
“His operations experience, leadership skills and expertise in client relationship management will drive excellence and innovation as we pursue expansion worldwide.”
Hanney said: “I am excited to join Traveltek at such a pivotal moment in its history and I look forward to helping the company realise its ambitions to become the world’s number one travel technology provider.
“To achieve this goal it is imperative to maintain the tech firm’s reputation for delivering the highest customer service standards.”