US Four Seasons hotel introduces hologram technology for suites

First hotel to offer this advanced technology in room

Beverly Wilshire, a Four Seasons hotel in Beverly Hills, California has revealed it will incorporate hologram technology into its Penthouse & Presidential Suites. 

The property is the first in the industry to incorporate such technology into the guest room to provide a new level of customer service. 

The M is a portable, tabletop holographic communications device from Los Angeles-based firm Proto, the world’s first and only holographic communications platform. 

The device allows for the hotel’s Guest Experience team, who specialise in providing bespoke and memorable experiences for guests, to live beam directly into the room. 

“We are elated to provide our guests with yet another way to communicate with us. Based on the guest preference, we can communicate in person, through the Four Seasons Chat, text, a call and now by beaming via hologram into their room," said Serge Sturbois, director of guest experience. 

Guests will designate a time in which a Guest Experience team member will live beam into the room. 

From there, both the Beverly Wilshire staff and guest will be able to see each other and communicate in real time to review the day’s itinerary, capabilities within the suite and so much more. 

Reed Kandalaft, regional vice president and general manager, said: “That’s why so many guests stay with us. They know we provide our guests with the latest in technology, experiences and design.

“Introducing The Proto M is yet another way we continue to pioneer in this ever-evolving landscape."