Elegant Resorts and If Only to deploy d-flo technology

TravelComms software tipped to enhance luxury travel experience

Two luxury travel brands have signed a deal with technology provider d-flo to use its TravelComms software for customer travel communications.

Portman Travel Group brands Elegant Resorts and If Only have chosen the London-based firm to manage their customer communications.

D-flo technology has been designed specifically for the companies in order to improve communications with customers before, during and after their holidays.

The company says ‘more enriched, informative and personalised’ communications will be offered via its TravelComms app and other online and offline channels.

The travel firms expect to make operational efficiencies, lower costs and increase brand loyalty though the tie-up.

Colin Brimson, co-founder and chief executive d-flo Limited, said: “Our approach to all projects with our customers is to understand what they are trying to accomplish and then use our expertise to give them what they want in solutions that add real value to their business.

“We’re looking forward to a long and mutually rewarding relationship with Elegant Resorts and If Only.”

Lisa Fitzell, managing director at Elegant Resorts, added: “At Elegant Resorts and If Only, we recognise the importance of seamless communication with our clients.

“By joining forces with d-flo, we can now access a powerful TravelComms platform which enables us to create personalised client documentation quickly and efficiently.

“This ensures that Elegant Resorts and If Only further elevate the luxury travel experience by evolving with our client needs, through touchpoints which are relevant and engaging.

“This partnership promises to shape the future of client communications at both Elegant Resorts and If Only, so that every interaction is seamless, personalised, and memorable.

“We are excited about our collaboration with d-flo, and together we will redefine how luxury travel operators engage with their clients. Our commitment to excellence aligns perfectly, and we look forward to a powerful and transformative relationship.”