Amadeus’s automation suite aims to boost agent productivity

Amadeus has launched an “automation suite” of products in a bid to boost travel agent productivity.

Amadeus has launched an “automation suite” of products in a bid to boost travel agent productivity.

Barrhead Travel is the pilot customer of the Amadeus Automation Suite, which offers a bundle of touchless solutions to help travel agents and tour operators save time when issuing tickets and dealing with schedule changes.

Developed for the UK & Ireland, Amadeus claims the technology reduces operational costs, boosts productivity and improves the quality of work – by allowing more efficient use of time and resources.

Mark Brock, associate director at Barrhead Travel, said: “With 40 years in the travel industry, Barrhead Travel is committed to continuously innovating with technology to deliver exceptional customer experience.

“As we are expanding further in the UK, we need robust technology that can help us improve efficiency, while allowing our staff to focus on driving innovation and delivering better customer experience.”

The Amadeus Automation Suite is built around three configurable modules.

Ticketing manager automates ticket issuance and quality checks, as well as sending traveller documentation if required.

Schedule manager analyses schedule changes and prioritises required actions according to set parameters. The tool automatically updates the booking and notifies travellers of schedule changes, saving valuable time for travel agents

Queue cleaner automatically updates bookings held on queues.

Rose Fernandez, marketing director at Amadeus UK & Ireland, said: “Amadeus Automation Suite provides travel agents and tour operators with a key competitive advantage that allows forward looking organisations such as Barrhead Travel to work smarter and more efficiently.

“In today’s highly competitive environment technology innovation is essential for driving business success and we are excited about working with travel organisations to help them drive better productivity and achieve their business goals.”